Making an enquiry

We like to receive all orders or enquiries via email so we have written confirmation of your specific requirements. To make this easier, please use our email template that lays out all the details we require. This includes: name, billing & delivery addresses, phone number and order details. We will reply within a day with a quote and payment details to confirm the order. If you are looking for reference terms regarding colours, finishes and flex types please view our options page.

Leadtimes

Most orders take between 6-8 weeks and are confirmed in our production schedule once payment is completed. If you have a particular deadline please get in contact to discuss this, we do not hold stock but occasionally we have items available. Once your order is complete we will contact you again to ensure that someone will be on hand to receive delivery on that day. Lead times on bespoke orders or larger quantities may take longer than our standard, but we can give you an outline with your initial quotation.

Mark Bickers measuring a blown glass form with calipers during glassblowing

Payment

We generally work on a pro-forma basis for all new customers and our preferred method of payment is BACS - bank details can be found on the bottom left hand side of our invoice. However, it is possible to pay via credit and debit cards (excluding American Express) over the phone or via Paypal; these options are liable to a card handling fee of 3.5% of the total order value. All payments must be made in pound sterling (GBP).

View our full terms and conditions.

Packing and delivery

For delivery to mainland UK, the cost is included in orders and we ship with a next-day courier firm. For international orders, we use Interlink for all EU countries and FedEx worldwide outside of Europe. Depending on the destination and volume of order, we can provide a quotation for any surcharges. All packages are tracked and need to be signed for on delivery. Items are packed extremely carefully to withstand the conditions of shipping. Collecting directly from our studio in Hertfordshire is also an option if you have your own logistics company.

wrapping a Rothschild & Bickers Tassel Light for shipping