Important UL product information.
All available stock items such as Accessories (Bulbs, Flex, Ceiling Roses etc.) will be packed and shipped within 3 days of order placement. The shipping is priced according to size and weight dimensions and varies between £7.50 - £10.00 for next working day UK delivery. International orders dispatch prices will be calculated at checkout.
All ‘made to order’ items such as Pendants, Clusters, Wall Lights (including Custom items) or Bespoke items have a lead time of 4-8 weeks depending on styles and we contact customers prior to dispatch to organise shipping dates. UK mainland shipping for all these products are included in the price. International orders are priced dependant on destination.
The way we sell to our European/International customers since Brexit has changed, VAT is now collected at point of delivery rather than point of sale. This means we will remove all UK VAT from your order. The VAT will now be collected by your local customs before delivery is made. You may also be liable for a small import charge - all charges are the sole liability of the customer.
Outsized items or heavy bulk orders may have an additional charge, see below. Bank holidays, national holidays and peak seasonal shipping periods will produce longer delivery times. For information on tracking, address changes, shipping claims and ordering more than one item then see all information in our Shipping policy.
For information on how to request a return and details on conditions, timescales, refunds and issues arising from damaged or faulty items, please see our Returns Policy.
Custom pendant quote
If you like what you see in our shop but not in the finishes that you want then feel free to select your own. We have designed our pendant collections using the most popular combinations, however you can match them to your space by simple changes to metal and flex colours. Please get in touch with our team using our custom quote form below.